Most of us have had a ‘khaata’ with local shops, like the 'kiraanawala', the neighbourhood 'chaiwaala', the 'istriwala', to name a few. These are long-standing relationships rooted in trust. As the country started opening up, these small businesses needed all our support to get back on their feet. And hence, we appealed to the collective goodness in people by asking them to reverse the 'khata' for these local shops.